A boutique workplace . . . with a big vision
Winnie Ho是托伦斯大学蓝山国际酒店管理学院国际酒店管理专业的一名硕士研究生，对她来说，自己的职业生涯已经开始发生变化。
Winnie的职业生涯起步于媒体和营销行业，她拥有多年经验，为不止一家澳门五星级酒店提供过营销服务。Winnie心里清楚，尽管擅长前端业务，但自己却对运营模式一知半解，她觉得是时候换个行业了。Winnie希望，通过重返校园，自己可以找到一个灵活有度的职场，自己的想法能够得到倾听和实现。
Winnie在蓝山国际酒店管理学院悉尼校区读了一个学期，再度以学生的身份去熟悉澳大利亚、悉尼和这里的生活后，就开始寻找一份兼职工作。
前台接待员的兼职工作见证了Winnie的成长——攻读学位期间，她又在前厅部经理岗位上全职实习了六个月。Winnie将在短短两周后毕业，届时她将重新开始一份全职工作。这一次，她将荣升成为贝斯特韦斯特格利伯酒店（Best Western Haven Glebe）的酒店经理。这家酒店坐落于悉尼一处内城郊区，是一家拥有56间客房的精品酒店。
酒店管理专业的学生都有一个梦想，那就是管理自己的酒店，然而在刚毕业的时候就想实现这个梦想往往是不切实际的。但是Winnie的经历独一无二，她真的实现了这个看似不可能的梦。
“精品酒店不会有太多员工，所以多技能培训才是关键，” Everjuve酒店管理公司（Everjuve Hospitality Management）的首席执行官Shabir Satya说道。
作为最初将Winnie招聘进来的人，Shabir解释说，“员工们可以借此良机做得更多。那时候，Winnie希望可以学习酒店运营，而我们也提升了她的技能，让她得以快速成长。我们坚信，在离职时，员工们的技能应该比入职的时候有所提高。“
成为临时前台接待员伊始，Winnie的日常工作包括办理入住、退房手续，处理电话预订、客人问询以及进行现金管理。六个月之内，Winnie已经开始管理市场营销策略，分享自己对客房内饰样例的看法，以及为即将到来的酒店翻新工作进行品牌重塑。作为3人小团队中的一员，她促成了酒店新目标和方向的确立。
升任为前厅部经理后，Winnie已经可以自主招聘，负责将人员登记在册，洽谈新合同和管理供应商。蓝山国际酒店管理学院的学习经历让她产生了一个想法：为所有客房的卫生间持续配给卫生用品。
Winnie目前正在招聘前台接待员，她力图在贝斯特韦斯特格利伯酒店举行盛大开业典礼之前的数月内实现竣工。Winnie表示，自己的想法和建议在这里都得到了尊重，她很高兴找到这么棒的工作。现在，她正致力于推动酒店业务的成功，并展望自己在酒店行业中获得非常满意的职业发展。
2016年4月毕业后，Winnie Ho将担任贝斯特韦斯特格利伯酒店的酒店经理一职。对于Winnie所取得的这一非凡成绩，托伦斯大学蓝山国际酒店管理学院谨在此送上最美好的祝福。
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A boutique workplace . . . with a big vision
For Winnie Ho, a postgraduate student enrolled in the Master of International Hotel Management at BMIHMS at Torrens University, a career change has really taken off.
Winnie started her career in media and marketing. With years of experience behind her including marketing for five star hotels in Macau, she realised it was time for a career change. In particular, Winnie understood that where she had strengths in running frontline parts of a business, she did not really understand how the operations were run. She hoped that a return to study would enable her to find flexibility and a workplace where her ideas would be heard and implemented.
Giving herself just one term at the BMIHMS Sydney Campus to acquaint herself with Australia, Sydney and life as a student once again, Winnie began her search for a casual position.
What began as a casual guest services agent (GSA) position saw Winnie stay on and progress to a full-time, six-month industry placement position as Front Office Manager as part of her degree. When Winnie graduates in 2 short weeks, she will find herself full-time once more; this time, being promoted to Hotel Manager of Best Western Haven Glebe, a 56 room, boutique hotel located in an inner city suburb of Sydney.
A common dream for hotel management students is to manage their own hotel; often unrealistically immediately following graduation. However, Winnie’s story so far is unique and she really has achieved this seemingly impossible dream.
“Boutique hotels have less staff to rely on, so cross-skilling is key.” explains Shabir Satya, CEO, Everjuve Hospitality Management.
As the person who initially employed Winnie, Shabir explains “There is a greater opportunity for staff to do more. Winnie wanted to learn hotel operations and we were able to upskill her and fast-track her development. We strongly believe that staff should leave us with better skills than when they arrive.” he said.
In the beginning as a casual GSA, Winnie’s day included check-ins and check outs, phone reservations, guest queries and cash handing. Within six months she was managing marketing strategies, sharing her opinions on interior samples for rooms and rebranding for the property’s upcoming refurbishment. As part of a small team of three, she contributed to defining new targets and the direction of the business.
Promoted to Front Office Manager, Winnie now hires staff herself. She is in charge of rostering, negotiating new contracts and organising suppliers. Part of her learning at BMIHMS sparked an idea, which saw all the guest bathrooms using toiletries with sustainable dispensing methods.
Winnie is currently hiring new GSA staff and striving to reach final completion before the grand opening of the Best Western Haven Glebe in the coming months. She says she is happy, having found such a great place to work where her opinions are heard and suggestions implemented. Her passion now is to drive the success of this business and she envisions a satisfying hospitality career ahead of her.
When Winnie Ho graduates in April 2106 she will take on the position of Hotel Manager at Best Western Haven Glebe. The team at BMIHMS at Torrens University wishes her all the best on such a fantastic achievement.
【原文引自】：http://www.gheac.com/thread-9417-1-1.html
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