Introducing… Alyssa
介绍… Alyssa
我来自维多利亚的乡村，选择就读于BMIHMS并从业于酒店行业。我很早就知道自己需要一份多姿多彩，具有挑战性和可以旅行的工作。
我的旅行初体验来自于第一次酒店实习，实习地点是汉密尔顿岛上的Bommie Deck酒店，我的职务是餐饮侍者。www.hamiltonisland.com.au/bars-and-clubs/bommie-deck. 那是我第一次去度假村，我爱上了这种热带体验；工作和停止工作的生活方式。边远地区的快节奏环境和独特挑战与美丽的景色恰是我想要的职业生涯。
准备就绪开始第二次酒店实习，为增加度假村工作的经验，我进一步挑战自己，选择了一家海外企业。新西兰昆士兰州的Matakairi旅店位于瓦卡第普湖畔，整个酒店都能看到美得令人窒息的湖畔风光全景。在这里我作为接待员工作了6个月，这是我学位课程的一部分。
这座奢侈的建筑由著名室内设计师Virginia Fisher主持装潢。这家旅馆只提供16间客房，每间都有私人露台可以饱览山脉景色，有休息区域，壁炉，折叠式衣帽间和奢侈的浴室。www.matakaurilodge.com
我的职责很宽泛，与你想象的接待员的职责不同。主要包括常规客户服务，门房，通信，客人活动和夜间账务审核。预定客人活动包括：高尔夫，骑马，直升机钓鱼，水上运动，冒险运动，访问酒庄和私人飞行员的风景飞行。
Matakauri 是罗莱夏朵名下的产业，为所有客人提供个性化的晚餐体验。主厨Jonathan Rogers 创建了面向所有客人的每日个人菜单。菜品主要根据客人的喜好，采用现代信息栏烹饪方法制作而成。
一开始，我有一点害怕，这家旅店具有压倒性的气场。但随着时间推移和不断的训练，我很快适应了自己的职责并对于处理份内之事感到高兴。客人的期望值非常高，因此这份工作很有挑战性。
Matakauri 旅店的所有员工都有责任为所有客人提供令人难忘的时光，会被客人们评价为“我住过的最好的酒店”的入住体验。
我们做每一件事时，都把客人放在心里，以任何可能的方式帮助他们。观察和思考是成功获得这一品质的关键。建立所有客人的个人档案是为了在客人故地重游时可以改善他们的体验。
我用笔记记录了他们参加了什么活动，是否喜欢咖啡/茶，以及房间内偏爱的康乐设施。这些是区别于入住奢侈旅店和其他五星级酒店的细节之一。
我是否打算将自己的事业建立在度假村管理之上呢？我还在考虑中，但不会无论如何都不会放弃这些经历。
澳大利亚蓝山国际酒店管理学院 - Blue Mountains International Hotel Management School
中文介绍页面：http://bluemountains.gheac.com/
咨询联络电话：010-8447 6928
189 0119 3685
在线咨询ＱＱ：800093391
电子邮件：info@gheac.com
办公地址：北京市 东城区 东直门外大街48号 东方银座 C座16E
邮政编码：100027
Introducing… Alyssa
Hi, my name is Alyssa Bennett and I am currently studying my bachelor of business degree in International Hotel and Resort Management at the Blue Mountains International Hotel Management School (BMIHMS).
I am originally from country Victoria and I chose to go to BMIHMS to be part of the hospitality industry. I knew early on that I wanted a job that was diverse, challenging and would allow me to travel.
My initial taste of travel came with my first Industry Placement (IP) undertaken on Hamilton Island as a Food & Beverage Attendant at Bommie Deck, www.hamiltonisland.com.au/bars-and-clubs/bommie-deck. It was the first time I had been to a resort and I loved the tropical experience; the work and out-of-work lifestyle. This fast paced environment and the unique challenges that remote location offers combined with a beautiful setting is certainly something I wish to repeat in my career.
All set to begin a second IP and expand my experience in resorts I further challenged myself by finding a property overseas. Matakairi Lodge in Queenstown, New Zealand is situated on Lake Wakatipu and offers breathtaking panorama views throughout the property. It is here I worked as a receptionist for six months as part of my degree.
This luxurious property is styled by acclaimed interior designer Virginia Fisher. It offers only 16 guest rooms each with private balconies looking over mountain ranges with a sitting area and fireplace, walk in wardrobes and luxurious bathrooms. www.matakaurilodge.com
My role was diverse and nothing likes what you would imagine a receptionists’ role to be. Duties consisted of general guest services, concierge, communications, guest activities and night audit. Booking guest activities including; golf, horse ridding, helicopter fishing, water sports, adrenalin sports, wine tours and scenic flights with personal pilots.
As Matakauri Lodge is a Relais & Chateaux property offer all guests personalised dinning experiences. The Head Chef, Jonathan Rogers creates individual menus to all guests, daily. The meals focus on what the guest preferences are with a focus on modern New Zealand cuisine.
Initially I was a little intimidated, it was overwhelming at first, but with time and ongoing training I soon settled into my role and felt comfortable dealing with the demands expected of me. Guest expectations are very high and being accountable to this was challenging.
All staff members of Matakauri Lodge have the responsibility to provide all guests with a memorable stay, a stay that is talked about being “The best I have ever had”.
In everything that we do we have our guest in mind, assisting them in anyway possible. Observation and thoughtfulness is key to the success of this property. Personal profiles of all guests are made for return visits to the to continue to improve on their experience.
I made notes on what activities they attended, how they like their coffee/tea, and amenities they prefer in their rooms. These are part of the little things that distinguish a stay at this luxury lodge from other five star properties.
Am I going to base my career on resort management? I am still deciding. However I would not have given up these experiences for the world.
【原文引自】：http://www.gheac.com/thread-8019-1-1.html
版权与翻译版权所有，转载，复制请注明出自于“GHEAC-环球酒店教育与行业盟”。
没有评论:
发表评论