蓝山校友特写 - 香港W酒店经理
蓝山校友特写
香港W酒店的Chooi Li Loo将向我们说明奢华的本质以及自她从蓝山国际酒店管理学院（BMIHMS）毕业后的工作经历。
生于马来西亚的Chooi Li Loo现在是香港W酒店的经理。她曾在全球多家著名奢华酒店担任要职，包括墨尔本的君悦酒店（Grand Hyatt Melbourne），吉隆坡（Kuala Lumpur）和纽约（New York）的丽思卡尔顿酒店（Ritz-Carlton），以及深圳瑞吉酒店（St Regis）。
我来自一个十分和睦的家庭，有三个兄弟姐妹。我父亲经营家族企业，母亲是一名凡事以家庭为重的美容师。父亲总是很平易近人，母亲却对我们要求非常严格。她非常看重社交礼仪，注重细节 - 她总是不断督促我们做得更好。
我有一个有趣，又严于律己的童年。我的大部分业余时间都用来上艺术课或学习芭蕾。我父母总是尽一切努力凡事都给我最好的。尽管他们都非常忙碌，但是他们从没错过任何一次带我们去旅行去享受美食和酒店的机会。
他们非常重视在圣诞节假期时带我们到吉隆坡所有最好的酒店享受不同的酒店氛围及摆设。也许这正是我如此热爱置身于酒店环境之中的原因。
我不是一个可以在办公室坐得住的人，我更喜欢四处走动，也喜欢旅行，因此毕业之后我想要从事能让我四处走动及旅游的工作，所以我选择做一名空中乘务员。
但是这份工作总是被美好的氛围包围，我对于酒店如何维持服务水准的好奇心始终深深吸引着我。
跟顾客打交道时，要时时刻刻让他们感受到家的温暖和关怀，这一点非常重要。这是跟客人打交道最简单的方法，也是你如何对待这份工作的最好方式。
报名申请澳大利亚蓝山国际酒店管理学院是我进入酒店行业的第一步。
我的第一份全职工作是酒店管家。现在回想起来，对于我来说这份工作是一个非常棒的入门经历。它让我对酒店的不同运营部门有了一个深刻的了解，并让我认识到如何将各个部门作为一个整体相互协作，同时又让每个部门各具特色。
你必须和每一位顾客都搞好关系，以便将他们发展为回头客。航空领域有头等舱和经济舱之分，在奢华酒店工作你需要将头等舱的服务水平始终作为你的服务标准。
我理想中的奢华是既简单朴素又不失高雅。
当顾客再一次光临酒店时，酒店的工作人员已经按照客人的喜好为其安排好一切，这一点非常重要，是奢华酒店的立根之本，因为这可以表现出你有用心在倾听顾客的想法，有在关心顾客。
我相信因果循环，每次当你面临挑战时你必须提醒自己这一定是有原因的。这样你多少会得到一安慰，并获得积极前进的勇气。
华南早报采访报道。
澳大利亚蓝山国际酒店管理学院 - Blue Mountains International Hotel Management School
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BMIHMS Alumni Feature – Hotel Manager of W Hong Kong
BMIHMS Alumni Feature
W Hong Kong’s Chooi Li Loo explains the essence of luxury and her career background since graduating from BMIHMS.
Malaysian-born Chooi Li Loo is the hotel manager at W Hong Kong. She has held key management positions globally, including at the Grand Hyatt Melbourne, The Ritz-Carlton in Kuala Lumpur and New York, and St Regis Shenzhen
“I’m from a very close-knit family with three siblings. My father was in the family business and my mum was a home-based beautician. Dad was always the easy-going one and mum was very strict with us. She put a big emphasis on social etiquette, and attention to detail – she was always pushing us to reach greater heights.
I had a fun, yet disciplined, childhood. I was always busy with art classes or ballet. My parents tried to give us the best of everything. And in spite of the hectic schedule, mum and dad never failed to pamper us with frequent visits to great eateries and hotels.
They made a point of taking us to all the best hotels in Kuala Lumpur during Christmas holidays to enjoy the different displays. Maybe that’s why I love being in the hotel environment.
I’m not a desk-bound person. I prefer to be on my toes. And I’ve always loved travelling, so after college I wanted to work in jobs that gave me that opportunity. So I became a flight attendant.
But it was being surrounded by a beautiful environment, and my curiosity about how hotels maintain service levels that appealed to me in the end.
When dealing with guests it’s important to make them feel at home and cared for. This can be as simple as the way you interact with them, or how you carry yourself on the job.
My journey into the hotel industry began when I signed up for a course at the Blue Mountains International Hotel Management School in Australia.
My first full-time job was as a butler. Looking back, it was a great introduction to the industry. It gave me an insight into the different operating departments, and how you have to bring them together and make them more personalised.
You have to make a special connection with each guest to keep them coming back. There is a difference between flying first class and economy, and you need to use the first-class service of an airline as a model for a luxury hotel.
My idea of luxury is simplicity with elegance.
And it is crucial that when a returning guest arrives at your hotel that their preferences are already in place. That is essential for a luxury establishment. It shows that you listen, and you care about them.
I believe that what goes around comes around. Each time you’re faced with a challenge you must remind yourself that this has happened for a reason. This somehow comforts you, and gives you the courage to move forward in a positive way.”
Interview from South China Post.
【原文引自】：http://www.gheac.com/thread-7459-1-1.html
版权与翻译版权所有，转载，复制请注明出自于“GHEAC-环球酒店教育与行业盟”。
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