蓝山校友为悉尼校区带来五星级礼宾服务
2013年4月23日
作为一名员工，我每天都会见到来自世界各地有故事的学生。今天我要介绍的是Pedro。
Pedro Ribeiro是葡萄牙人，他来到澳大利亚成为了蓝山国际酒店管理学院的本科生。他热爱酒店和度假村管理专业，并通过介绍礼宾服务将自己的宝贵知识留在了悉尼校区。
Pedro Ribeiro出生于书香世家，起初他的父母非常质疑他的职业选择。对于葡萄牙人而言，进入酒店行业并不是一条大众化的职业道路。然而，Pedro证明了自己对酒店行业的热情，坚信酒店行业会为自己的职业生涯带来诸多益处，因此国际学习成为了他考虑的首选。Pedro选择了大型酒店链，因为这样他就能看到自己的事业如何迅速发展。
Pedro决定在澳大利亚蓝山国际酒店管理学院学习著名的商务学士学位，学习期间有两次实习。他在一个大堡礁度假村（Great Barrier Reef Resort）（泰国悦榕庄Banyan Tree品牌的一部分）进行了第一次实习，在度假村学到了餐饮/餐厅管理实践经验。他很高兴地发现澳大利亚的工作环境非常棒。管理透明度、工作时间和薪酬均非常吸引人。Pedro对自己的决定义无返顾。
Pedro第二次实习是在悉尼洲际酒店（Hotel Intercontinental）客房部担任临时职位，而且他毕业后就到了这家酒店工作。Pedro在这家五星级酒店担任门房，进行礼宾服务。这需要一个酒店人的顾客服务能力达到其最高水平，而Pedro的顾客服务能力非常棒。
Pedro将自己的技能应用在一项新举措中，将其礼宾服务知识分享给了蓝山悉尼校区的学生和教职人员。这种服务旨在使学生和员工的生活更加便利。服务包括干洗、餐厅和餐桌预定、邮寄服务和悉尼城市信息提供。Pedro甚至还为一名员工找到了合适的看孩子的保姆！
鲁拉校区实践学习中心教授的服务技巧如今在悉尼校区全面展开。很遗憾的是，Pedro如今必须将这一举措的控制权移交给南非/澳洲学生Eitan Swartz。
全体教职员工和学生都会铭记Pedro的高尚品格、卓越技能以及为顾客服务所作出的贡献。我们祝愿他在未来的事业中一切顺利！
蓝山Gabrielle
澳大利亚蓝山国际酒店管理学院
中文网站：http://www.gheac.com/edu/bmihms/
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5 Star concierge services on Sydney campus
April 23rd, 2013
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As a member of staff I meet students everyday from all over the world with stories that inspire. Today I wish to introduce Pedro.
Pedro Ribeiro is Portuguese he traveled to Australia to become an undergraduate student of the Blue Mountains International Hotel Management School (BMIHMS). Keen to study Hotel and Resort Management he has left his legacy on the Sydney campus through his introduction
of a concierge services.
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From an academic family, they wereinitially skeptical of his career choice. Hospitality is not a common careerpath for the Portuguese. However, Pedro proved how passionate he was about thehospitality industry with strong beliefs in the benefits to his career,International travel being a key consideration. Pedro opted for big hotelchains, as he could see how his career would progress quickly.
Pedro chose to study in Australiaundertaking the Bachelor of Business program at BMIHMS a prestigioushospitality degree with two practical internships offered. Undertaking hisfirst internship in Agsana, a Great Barrier Reef Resort (part of Thai BanyanTree brand) allowed him to learn ‘hands on’ about food and beverage/restaurantmanagement within a resort. He happily discovered the working conditions inAustralia were fantastic. The level of transparency from management, hours and paywere considerably appealing. Pedro never looked back about his decision.
His second internship, in RoomsDivision, at the Hotel Intercontinental Sydney, Pedro was offered a casualposition, where he currently works now– post graduation. Pedro works withinconcierge services at this 5-star hotel as a porter. A hotelier’s customerservice skills working at their highest. Pedro works at an elite level ofguest services.
Applying his skills into a newinitiative Pedro introduced a concierge service to students and staff of BMIHMSSydney Campus. This service was developed to make both student and staff’s lifeeasier. The services include dry cleaning, restaurant and table booking,postage and city information about Sydney. Pedro even found a suitable babysitterfor one of the staff member!
A service skill taught at ourpractical learning center on Leura campus now operates in full swing on ourcity campus. Sadly for us, Pedro must now hand over the reigns of hisinitiative to Eitan Swartz, South African/Australian student who will nowmanage the position.
Both staff and students alike willremember Pedro’s bright personality, skills and dedication to customer service.We all wish him all the best in his future career.
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